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Terms & Conditions is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Jack Frost website you agree to be bound by these Terms and Conditions .

All orders and purchases made on the will also be governed by the specific Product Terms relevant to each.

In order to help us validate your payment card, a pre-authorisation amount of £2 is reserved from your account automatically when you check out. Upon validation of this amount, checkout can continue. On the day of delivery, full authorisation takes place whereby the total amount is requested from your bank and the £2 pre-authorisation request removed.



We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on  The changes will apply to the use of the after we have given notice.  If you do not wish to accept the new Terms and Conditions you should not continue to use  If you continue to use the  after the date on which the change comes into effect, your use of the Jack Frost website indicates your agreement to be bound by the new Terms and Conditions.


To register with you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Password and security

When you register to use  you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.

Limitation of liability

At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

All offers are subject to availability and while stocks last.

Refunds on promotional offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Excluded Services

The services provided by Jack Frost (Foodservice) Ltd do not include the provision of computer or other necessary equipment to access . To use you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.


You may not use for any of the following purposes:

Jack Frost (Foodservice) Ltd reserves the right to refuse to post material on the website or to remove material already posted on our web site

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Availability of the Jack Frost

Although Jack Frost (Foodservice) Ltd aims to offer you the best service possible, we make no promise that the services at the will meet your requirements. Jack Frost (Foodservice) Ltd cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at  and we will attempt to correct the fault as soon as we reasonably can.

Your access to may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.  Jack Frost (Foodservice) Ltd will attempt to restore the service as soon as it reasonably can.

Jack Frost (Foodservice) Ltd’s liability is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

  1. If Jack Frost (Foodservice) Ltd is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the .

Nothing in this paragraph applies to Jack Frost (Foodservice) Ltd liability in respect of products sold through our website.

Nothing in these Terms and Conditions shall exclude Jack Frost (Foodservice) Ltd liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to our customers, Jack Frost (Foodservice) Ltd may include links to other web sites or material which are beyond its control. We are not responsible for content on the Internet or World Wide Web pages outside the


Advertising and Sponsorship

Part of the Jack Frost (Foodservice) Ltd website may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on that it complies with relevant laws and codes.  We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

 Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Isle of Man and any disputes will be decided only by the Manx courts.

 Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

Pictures & Images

All pictures on the website are serving suggestions only and not intended to be true representations of the product.

The Jack Frost is a private company registered in the Isle of Man whose registered office is at Unit F, Springham Park, Springvalley Industrial Estate, Braddan, IM2 2QU.  If you have any queries please contact our sales team at

Company Registration No.7616, VAT No. 0001896 21

Last update: 29/12/09